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  • Posts Tagged ‘quick’

    30 second customer service pays dividends

    Monday, October 6th, 2008

    One of the best and arguably easiest ways to generate good faith with your clients is via the customer service you provide.  I’m an advocate of providing killer customer service wherever possible for many reasons.  A large part of that killer service is how fast you get back to your clients.

    "Man, our web guy really makes life easier."Photo by marinacvinhal.

    "I got the answers I needed and my boss loves me."

    Yep, speed is important!  The old cliche is that “time is money” and when your clients consistently get super fast responses to their queries, your stock with them invariably goes up. It’s also important to understand that as a freelancer one of your greatest strengths is your mobility. Studios and development teams aren’t generally able to respond as quickly as you are.  So get guerrilla and leverage that competitive advantage to the max!

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